Free Apple Music!

My carrier offered my family free use of Apple Music.  I usualy don't check the monthly perks that Verizon throws my way, as much of it is junk that is free for a month of use.  Not in this case.

I used a free trial of Apple Music when I first bought the phone last year.  I liked it a lot but wasn't willing to pay monthly for it.

My wife was checking our account's perks back in November and saw that Verizon was offering Apple Music for all phones on the account.  I immediately wenth through the process of committing to enrolling.  Luckily, my wife saw the notice maybe a week before the offer expired.  I enrolled my phone, her phone, and one of my kid's phones (can't remember which of the three kids' phones I enrolled, but two of them didn't want it when I asked them).

I also recently canceled my Sirius XM subscription, too.  I've been working remotely since Covid hit the US, so I no longer commute to work, and Sirius XM is not cheap ($29 a month?).  The past two trips back and forth to my parents' home, I used Apple Music in place of Sirius XM and Apple Music was great.  There are enough radio stations so that I'm not bored during the 6 hour drive.  There are podcasts.  I can listen to my personal music through the Apple Music app.  

I travel up/down the I-95 corridor, and cellular broadband works without gaps in service.  With Sirius XM, there would be micro interruptions of service whenever I would go under bridges and over-passes.  If it were cloudy, I'd have service gaps.  If I were riding parallel to rocky hillsides or cliffs, I'd experience service gaps.  I had none of that when using my phoned as an entertainment conduit via cellular broadband.

Samsung Gear S (Verizon)

I'm about to head to bed but thought I'd copy my notes on my initial experience with the Gear S:

Could not find the Samsung Gear app, even when using Samsung's instructions at http://www.samsung.com/us/support/answer/ANS00038393/239278/.  I found that the problem was Chrome...it wasn't seeing the 'download' icon.  Using the OEM browser, I was able to see it.

Next issue I ran into was that the phone wouldn't pair with the watch.  The instructions never said to go into the phone's BT screen and attempt to pair the device.  As well, once the Gear app is opened, it takes over the screen...this implies that the Gear app needs to be used to initially pair the phone with the watch.  I found that when I go into the phone's BT settings and try to pair the phone with the watch, it downloads and installs 11 new apps, but still won't pair with the watch...the watch won't accept the 'OK' clicks to accept the pairing.

I got fed up and kept hitting the 'OK' prompt on the watch when trying to get it to accept the pair attempt...I hit it maybe 4-5 times rapidly and it THEN began to pair.

I also ended up not seeing the "activate" screen, so the watch was only seeing limited 3G and was set to roam.  I performed a factory reset and after the watch rebooted, it was a night and day difference, where the watch could be navigated without hesistation or voice prompting.  I was able to activate the watch and configure mobile usage for 'auto only'.  

I'm not even sure I should compare the Gear S to my Pebble (non-Steel).  I've pretty much retired my Pebble.  I'll either put it away with my other gadgets or try to sell it.  Maybe one of my daughters will want it.

I don't think I'll ever see a week's worth of usage (on one charge) with the Gear S, although I did fully charge it today...the watch is currently at 68%.  I went into the watch's settings (Settings/Connections/Mobile networks/) and set "Gear networks" to auto switch, which will only use mobile broadband when I or an app needs it (phone calls and such).  I've got the watch set to auto-dim as well.  The charging cradle actually holds a charge, although I don't know if it'll fully charge the watch's battery from empty.  The phone charges pretty quickly if you're not using it while it's being charged.

So far I've set up the Gear app to notify the same apps that I'd configured to notify on my Pebble.  I can get a view of my G-mail e-mails but I'm not sure I'm ready to use the default e-mail application on my Note Edge...I'm used to using the G-mail app, but the watch doesn't have an app for that.

I've set up my voice-mail and have to remember the watch's phone number.  I don't foresee using the watch as a standalone smart device any time soon.  I don't even think I'll be using the watch's phone features.  To set up voice-mail, I had to call the VM number using the watch.  The speaker is loud enough to hear with ease, although I've no idea how well the microphone works and if it has good noise cancellation.

The watch has a native browser as well, but I have to use the Gear app to install it.  I don't see the need to use the watch as a web browser.

I'm curious about the texting/messaging features, though.  I attempted to type a text and while the virtual keys were extremely small, I didn't do any typos, so I guess the keyboard is good enough.

The watch is hefty, but I'm enjoying it thus far.  I worry that I'll bang it against something accidentally (I opted out of insurance for the watch -- Verizon's insurance is expensive!).  I'd rather not use a screen protector...that's more hassle than it's worth (I tried to put one on my Pebble but removed it soon after, as it was annoying).

I'll be setting it up to my liking over the next week...there's so much to configure that I'm a bit overwhelmed.  I might do a quick video review of it later, as well.

For now, I'm impressed enough to say I think I'll keep it.  Initially, when I was having issues setting it up, I was irritated enough to where I was thinking on returning it ($399 for something that was giving me immediate issues...uhmmm...no), but I'm OK now.  :)

UPDATE:

I've not run into any problem with the smartwatch, so far.  I have noticed that with set to auto switch  between BT and using the mobile network, I end up with 15-20% battery use in a 24-hour period.  This is without using the watch as a phone or web browsing with it.  I typically only look at it when someone texts, when I'm notified of an incoming e-mail, or when I'm looking at the time (pretty much how I was using my Pebble).

I've also noticed that my dog likes to lick the watch...her tongue activates the watch!

UPDATE 2:

I usually sit or stand with my arms crossed...I can't do that with this watch.  My arm's skin ends up activating the screen, which sometimes enables widgets or other watch tools.  They should build some type of logic where the screen won't activate if at at certain angle.

Verizon Customer Service Issues, Samsung Gear S

I reported awhile back that I upgraded my daughter to the Samsung Galaxy Note Edge.  We had to return her phone because the display was showing a thin green line going down the center of the screen.  It initially showed after I took it out of the box, but disappeared the next day.  My daughter told me that the display issue had returned maybe a week later.  I began to research how to get the phone replaced.  Verizon has no real guidance on how to do such a thing...the box contained return instructions (in case we changed our minds about the phone)...it said nothing of if the phone were damaged.  There was nothing on their website.

Two days before the two-week return period expired, I decided to bring it in to a local corporate store.  They sent me to another store because they didn't have a replacement in stock.  I went to the other store and when trying to describe the display issue, they asked me if I were a Verizon employee (the store I initially visited didn't ask me this).  I told them, "Yes."  They told me I couldn't be helped and that I had to call Verizon Customer Service to get a replacement.  Keep in mind that this is two days before the return period expires, around 7PM.  I returned home and asked online help for assistance.  They couldn't help but gave me a number to call.  When I called the number, and after walking through a menu system that was not intuitive, I got someone who began to help but then told me that I'd have to call back the next day during core duty hours because they weren't staffed to assist me.  By this time it was 10:30PM.

I called the next morning and they walked me through the RMA process, told me where to get a return shipping label, and also told me that I had to ship it and have it post-marked before midnight that night.  I packed up the phone and took it to the local Post Office and got a shipping and tracking receipt, just in case.

That was almost two months ago.  I checked my bill last night and the RMA'd phone was charged to me (WTF).  I'm pretty sure it's because they received the phone after the two-week return period.  I'm awaiting to visit a Corporate store to get it sorted out physically...I'm tired of dealing with phone queues and being transferred (I called several times the first night I was seeking assistance and was disconnected twice).

I haven't had issues with Verizon until now (I'm a long-time customer and employee).  When employees buy phones, they receive discounts.  Verizon uses a different system to process billing of phone purchases and upgrades than they do with non-employees, but this process is convoluted and isn't documented.  I spent a LOT of time trying to determine who to call and when to call.  Another thing:  If you upgrade online, your two-week return period doesn't start until after you've received the phone (shipping days don't count), so I was within the 14-day period (they've the shipping day in their system).  None of this is mentioned anywhere on their website.

If I find that they're going to stick me with the bill after going through all that, I'll immediately withdraw the money to cancel every single line and move to a different carrier.  Almost every phone I have on the plan is a Verizon Edge phone (all but one).  I'll just pay for the 3 Edge phones and 1 contracted phone...better to do that than to give Verizon $350/month the next 2 years.

I've also ordered a Samsung Gear S watch from Verizon.  I bought the watch last night.  After seeing my current Verizon Wireless bill, I almost didn't buy this watch.  I paid full price ($399) instead of having the watch under contract ($349).  Why?  Because I didn't want to have to deal with a contract device if I have to leave Verizon over this recent billing issue.  As well, the difference is only $50 between the two.

I can't wait for this watch.  It is a stand-alone device, meaning it can be used without being tethered to a smartphone (my Pebble needs to be tethered).  I can make and receive calls from the phone.  I can listen to music directly from the phone, with or without a BT headset.  I can get notifications on the phone.  I can't do much of that with my Pebble.  The con is, I *might* get 2 days of battery life from it and will have to carry a charging cradle and micro-USB cable around with me (I can charge the watch while going to/from work and I can also do it while at work).  Functionality-wise, the Gear S is well beyond my Pebble, plus the Pebble was already returned once because of a display issue (the replacement watch has been showing similar issues, though).

I'll review the watch and post it here once I receive it.

UPDATE:

Verizon straightened up the billing for the phones.  My wife called them and got it sorted (luckily, I made sure to get receipts when I mailed the phones back to Verizon...had Post Office and UPS tracking numbers and receipts).  In fact, one was already in the process of being credited back even before my wife called.  Verizon gets a big thumbs-up this time.

Samsung Galaxy Note Edge

For my daughter's birthday, I upgraded her phone from an HTC One M8 to a Samsung Galaxy Note Edge.  I actually opened the box for her and ensured it had a full charge so that when she came home, from school, she'd be able to immediately play with it.  That she did!  I actually resisted the urge to play with it while it was charging, so she was able to enjoy the whole factory setup experience.

Just seeing her phone made me want to upgrade mine and I did just that!  I upgraded from my Note 3 to the Note Edge.

I was actually on the fence on whether to get the Note 4 or the Note Edge...decided that it wouldn't hurt to try the Edge and if I found to not like it, I could always 'edge up' to something else a bit later.

Some observations:

• The Edge consumes quite a bit more battery power during the day compared to my Note 3 and my daughter's M8.  This might be due to the quad display.  It consumes less power when in power saving mode, but it's nowhere near what it was with the Note 3.  There's also the ultra power saving mode, which I haven't tried yet...I'm not sure if it hobbles the phone too much (it also goes to grayscale).
• It takes some time to get used to the phone's display edge.  I keep thinking that it's about to slip out of my hands.
• The phone will get hot when using it while the display is on.
• Quick charges are ridiculously fast!  This is good, since this phone consumes power quickly.
• There's no Android 5.x for the Note Edge yet (or, at least I haven't seen the upgrade prompt for it yet).  This phone is currently at v4.4.4.  It may not seem to be a big deal, but I got a taste of 5.x on my Note 3...loved it and currently miss it dearly on my Edge.
• Verizon only had the phones in Black...I'm not sure if White was promotional or if they ran out of stock when I bought the phones, but there was a two week gap between buying the two of them, so if there was a stocking shortage, you'd think that it wouldn't last two weeks.
• There aren't many phone cases available for this phone, currently.  My daughter has the Samsung wallet cover.  I have the Verizon shell/holster combo w/ kickstand (which I had for my Note 2).  I'd much rather have an Otterbox Defender on this phone, but until they're available, I'll be happy with what I currently have.
• There was at least one app that I had on the Note 3 that wasn't detecting the user config file on the SD card that came from the Note 3.  I had to manually grab the config from the Verizon Cloud and overwrite them on the SD card for them to work (mainly Tasker).  mSecure also had a problem taking imported backup and I ended up having to manually copy over a backup.  I exported a copy of the database to G-mail and imported the G-mail copy without issue...wouldn't work with the Edge, as the app kept complaining that it couldn't see G-mail's SMTP server.  I didn't have that issue with the Note 2 and 3.
• The fingerprint reader is better than what reviewers are stating.  I've been using it with little issue...it's pretty accurate.
• The heart monitor is iffy...I'm not sure if it's precise but my pulse is usually higher than average, and it's right in that regard...I wouldn't use it in place of a dedicated blood pressure and pulse monitor, though.
• No problems using my Pebble watch...BT is BT, I guess.
• It doesn't feel any bigger than my Note 3, although it's slightly bigger.

I haven't messed with the S-Pen yet.  I have fiddled with setting up the Edge...that's gonna take some getting used to.

Now, there was an issue with my daughter's Edge.  I plugged it in when I first removed it from the box and it had a green line in the middle of the screen, going from top to bottom.  It disappeared the first day of use, then returned and stayed after that day.  I'd been trying to find out how to return/replace it and Verizon has NO documentation on how to do that...it's not included on their My Verizon pages nor does any information regarding returning/replacing or troubleshooting come with the phone.  I visited 2 different stores and got no help.  The first store didn't even check my account, I don't think...they saw that they didn't have any Edge phones to swap with mine, so they sent me to another store that was 1/2 hour away.  I got to that store and they immediately told me that they couldn't pull up the account.  I had to call their employee assistance line to request a replacement.  They treat employee accounts differently and that's what really irked me...I'm not just an employee.  I'm a damned customer.  These phones and the service isn't cheap...I deserved better service than I got.  I ended up spending at LEAST 3 hours in two stores last night.  Then I came home and was on the phone for another hour, being bounce around different tech teams.  I also spent another hour on the phone today, as well, but I finally got the right person and they were able to assist me in getting a new phone sent to me.  This could've been done yesterday without all the traveling and phone time if Verizon had understood how to help me...they didn't know a thing.  I was so ticked that I almost considered moving to a competitor ASAP.  Verizon needs to do a better job at customer service (I've said this many times to friends and colleages)...the run-around I got last night was pretty ridiculous.  They also need to make the custom replacement process for employees more transparent than what it currently is, because it's hardly transparent.  They need to make it so that the employees feel like customers...I felt like a damned leper last night.  And on top of that, I had to rush ship my daughter's phone back to them since this was the 14th day of ownership...if they'd know WTH they were doing yesterday, I wouldn't have been quite as rushed.

We'll see if the new phone is without problems...it'll be here tomorrow.

Unhappy Customer: Comcast Told My Employer About Complaint, Got Me Fired

http://consumerist.com/2014/10/06/unhappy-customer-comcast-told-my-employer-about-complaint-got-me-fired/

Ugh...this story is tragic.

I hate Comcast.

We used Comcast a few times before FIOS became dominant, at different locations within Virginia.  The service was good enough (this was between 2004 and 2010).  There were no service interruptions and the bandwidth was adequate.  There was no equipment or billing issues.

So, why do I hate them?  It seems that they receive far more negative news coverage than even Verizon.  Verizon definitely has customer service issues...I'm not going to even argue that they don't, but Verizon doesn't have the level of negative press coverage that Comcast does.  The problem is, the Comcast leadership seems to welcome strong-arming their customers and then dragging them through the mud afterward with such press coverage.  If the Comcast leadership want to get in front of the negativity, they need to retrain their staff and fire anyone that is involved with such activity.  Some of these stories can be refuted, but there have been several stories where the complainers actually recorded their interactions with Comcast, and it's difficult to argue against such evidence.

I've a problem with this story in particular.  Several commenters state that this was the customer's fault.  No.  It was both the employer's fault for taking Comcast's word as gospel AND Comcast's fault for calling the employer.  What's funny is that, when asked if it is standard practice for Comcast to contact customer employers, Comcast didn't provide a straight answer.  And while most states are "at-will", where companies can fire their employers without reason at any time, there should generally be a reason offered when terminated in the fashion that this Comcast employer was let go.  If I were this guy, I'd lawyer up and go after both Comcast and his employer.  Apparently, he was let go due to ethical reasons.  For such accusations (that can damage a person's reputation and hinder future job searches), a reason is definitely needed, and all evidence should be offered.  The employer never provided a copy of what was sent to them by Comcast.  Comcast didn't specify what was discussed.

Now, every company has its bad elements, but the Comcast leadership appears to be playing games with people and when journalists ask the right questions, Comcast offers blunt but insufficient answers.  At some point, they're going to get seriously burned.  I seriously hope this customer legally hunts them down (he still has to deal with those billing and service issues, too).

The next time I see a Comcast sales rep on my door step asking me to switch to Comcast, I'm going to try to discuss this article with him...maybe it'll make him leave my door step quicker.

Bought Samsung Galaxy Note II

I finally got the chance to replace my aging HTC Thunderbolt.

The Thunderbolt was actually fine until Verizon pushed a 4.0 firmware update (without my knowledge and without prompting me first...if I'd have known, I'd have done some research and postponed the update).

The update caused issues.  ICS is designed for multi-core CPUs.  The T-bolt is single-core.  After the update, I noticed serious lag in response times when clicking on objects.  2-3 seconds of lag, in some cases. I decided to restore back to the factory settings and wipe the microSD card of data.  Even after doing that, there was still lag (although not as much...but it was much more random).  As well, the battery was draining more quickly than it used to...power consumption was already kinda bad without adding ICS.  Sometimes the phone would shut down with little warning.  At first, I thought it was a system crash, but began to notice that the battery was dead, even when showing at least 50% power.  I don't know if the battery needed to be replaced, but I wasn't about to buy a new one when I was close to being eligible for an upgrade.

So, I was due for an upgrade.  The window of the upgrade would open on 3/9.  I'd been researching the last 4-5 months and had set my eye on two phones:

Samsung Galaxy SIII
Samsung Galaxy Note II

For those that don't know, both of these phones share the same hardware.  The Note II is bigger, though.   The SIII has a 4.8" screen and the Note II has a 5.5" screen.  The SIII is sold in a 16GB version and 32GB version.  The Note is only sold as a 16GB version.

I decided multiple times on the SIII 16GB version (I'd add my 32GB microSD to expand the storage), but I kept going back to the Note II and changing my mind.

**Another thing (treat this as a warning):  do not get these phones from Verizon.  They're a lot more expensive than 3rd party vendors such as Radio Shack and Best Buy.  As of 3/5/2013, both Best Buy and Radio Shack sold both SIII versions (the 16GB version for $99 and the other version for $199 -- Verizon sold the 16GB version for $199, AND Verizon only sold the 16GB version).  Both of those stores also sold the Note II for $199, whereas Verizon sold it for $299.  No-brainer for me...do not buy from Verizon.

So, I decided to get the Note II.  I wanted a traditional color, so I got the gray one.  I got it yesterday afternoon.

First, it is a BIG phone.  It is big, but I love the size of the screen.  The extra space is an asset.  It is also highly configurable.  I thought I liked ICS on the Thunderbolt (it was nice...it was just that it appears that ICS didn't like the phone's hardware)...  My Note II is running v4.1.1 (stock ROM, which I'm happy with).

I haven't found anything that I dislike about the phone so far, and I'll looking hard.

I got a case for it as well, the Platinum Series Kickstand Case.  At first, I wanted the Samsung flip case, but I read reviews that said that they're not durable.  The case that I got is pretty hardcore, but it is hard to remove the bottom portion...not a problem until you have to install or remove the microSD card or battery.

As well, the battery capacity is outstanding.  I can probably go 24 hours without recharging the battery, with heavy usage.  Wireless reception is very good.  4G reception still needs to be tested (I only have average reception when I'm at home, due to the distance of the tower from the house), but I shouldn't have a problem with that.

All my apps work fine on this phone (I've a crapload of apps, both free and paid).

The camera is outstanding.  The screen renders colors the way that most Samsung products do...extremely well.

All I have to do now is get insurance coverage, as I've read that it's a fragile phone.  I'll cancel my T-bolt coverage and add the Note II instead.

Overall, I'm very happy with this phone.  I'll be studying up on its capabilities by joining web forums that cater to this make and model.

I may donate the T-bolt, but may play with it to experiment with ROMs.  I'll have to get another microSD card before I do that, though.  At this point I should probably just donate it, because, really, my older iPhones are more capable than the T-bolt.  I liked the T-bolt but it got old rather quickly (was already an old phone when I first got it).

** I'm referencing US-spec models.

Verizon Mifi

I mentioned earlier that I've a few new toys.  One of them is a Verizon Mifi.  I got the 890L, which is the black top and red bottom device.

I went to get a new holster for my phone...mine had recently broken.  While at the Verizon shop, the salesman looked at my account and offered me a plan refinement, which I took.  The adjustment allowed me to purchase a Mifi...in fact, I cut off $50 when adjusting the plan (employee discount helped a ton there), then I used the $50 to get the Mifi.  I also got a $50 rebate, so really, I got the Mifi for free.

It uses my current data allocation and I can use it when I go on vacation when there's no internet.  I can tether my iPod to it, or my iPad.  My wife can tie her Kindles to it.  My daughter can tether her Nook to it.  I've warned them to not stream videos and music when tethered to the Mifi, though...I don't want them using all my bandwidth.  I can also use it for work when I'm traveling on business (or if I need to do some emergency work while on vacation).  I can use it to access the internet using my iPad when I'm at autocross meets, too, which I actually welcome.  I can tether up to 10 devices to it.

The Mifi is extremely easy to tether to.  I gave it a test run while at work, tethering it to my iPad since I can't get a wifi connection from my cube.  It worked quite well.

I also can use my existing Verizon phone's charge cable to charge it (basically, it can use any micro-usb charging cable).  I've no idea how long of a charge it has and how long it can keep a charge with a tethered device connected to it (without the Mifi charging).  We'll eventually find out, although I do NOT want to hit my bandwidth limit.

Another thing:  I can update my data plan to 4GB if I have to, for only $20.  I'm on the 2GB plan now, and my data usage trend is 1GB/month on the average, so if I find I'm toeing the limit, I'll get a notice on my phone, then if I have to, I'll either stop using the Mifi for that month or upgrade to the 4GB plan.

I'll keep you informed of my Mifi usage and the positives and negative.

iPad now available in AT&T and Verizon retail stores

http://www.macrumors.com/2010/10/28/ipad-now-available-in-atandt-and-verizon-retail-stores/

AT&T is offering only the three Wi-Fi + 3G models, priced at Apple's standard $629/$729/$829. The company also continues to offer its two no-contract monthly data plans at 250 MB ($14.99) and 2 GB ($25.00). Monthly international data plans are also available for those traveling outside of the United States, although at significantly higher prices than domestic data.

For its part, Verizon is offering the the Wi-Fi-only iPad models, promoting bundles with the carrier's MiFi mobile hotspot for $629.99/$729.99/$829.99, effectively offering an over-50% discount on the MiFi's standard no-contract price of $269.99. No-contract monthly data plans for the iPad/MiFi bundle are offered at 1 GB ($20), 3 GB ($35), 5 GB ($50) and 10 GB ($80). The carrier is also offering unbundled Wi-Fi iPads for $499.99/$599.99/$699.99.

New Software Added - 3/28/2010

Added KisMac to my Macbook.

This software is NICE!!  I've used Kismet before (on a Sharp Zaurus SL5500), but the Mac version is VERY nice!

One disturbing thing (that I should put on my security blog) is that I saw a lot of WAPs in my neighborhood still using WEP.  Three of them were Actiontec routers, which show the new rollout of FIOS from Verizon.  Mine also shows up, but mine is set to use WPA2.  There were maybe 5-6 WAPs using WPA (of maybe 10-12), but I was the ONLY one that I detected that was using WPA2.  That's not good, IMO.

I may take a drive around tomorrow to sample the neighborhood.  I'll parse that data and post it on my security blog.

iPhone 3GS 32GB or Droid?

So, I'm really close to being able to upgrade my 3G 16GB soon (this coming Monday). I'm on the fence on if I should wait or upgrade to the 3GS 32GB. I just know as soon as I do, within months, Apple will release a new phone (happened last time, even though I knew it was coming but didn't know when).

I'm also curious about the Droid. The tech stats don't really mean all that much to me. I hear the keys on the pad are very small. The camera looks to be a lot better than any iPhone. Both can capture video. The Droid's memory and storage specs leave a bit to be desired, although it will take an external card (up to 16GB of microSD). Apparently, the Droid will chew up and spit out a freshly charged battery, although I've heard multiple people stating that the phone would need to be tuned (similar to when I tuned my phone to lessen battery consumption). Verizon's data plan has dropped to $69.99, according to some of the TV commercials I've recently been seeing. That would put a Droid close to what I'm paying now for my iPhone service. Both can tether and both can use headsets to voice-dial.

I could try out the Droid and return it within two weeks of purchase if I don't like it...wondering if I'd be wasting my time, though. My experience with Apple is GREAT and I'd definitely want to purchase through Best Buy and purchase their accident plan like I did with the last pone (and ended up dropping it not long after purchase, which Best Buy replaced for a small fee).

Basically, I'm afraid of giving up the Apple experience. I'll make a decision on what to do soon...but really, there's no rush to become indentured by another phone company...again.