My Origin account got hacked today. Was out shopping and missed the "your password has been changed" e-mail from Origin. I saw it maybe an hour later, and immediately submitted a trouble ticket. They called me immediately (within a minute of creating the trouble ticket). Whoever made the change was able to guess the answers to my security questions (WTF).
They also changed the e-mail address associated with the account to "garryjhonson98@gmail.com". They changed the origin ID to "ENFIELD_Hare_Gr".
The EA agent reverted back to my original e-mail address and set up new security questions. He changed the Origin ID to something else. He also set up login verification (that wasn't active on my account) and tied it to my phone number so that any future password changes would be directed to my phone...if they don't have to code sent to my phone, they can't change anything on the account.
He also told me to check my friend list, as they tend to add themselves to the list after hacking accounts (so that they might be able to try again later).
I've no idea how they were able to know my login and guess my password, as well as the answers to my security questions. Luckily, no purchases were made, as I had a credit card linked to the account.
I'm sharing all this in case this person is jumping between people's friend lists.
UPDATE - 8/4/2015: Noticed another hack attempt...Origin sent me a security code via text, meaning someone tried to access my account but won't be able unless they can retrieve the security code that was sent to me (via phone).
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