Software Updates - Sep 2009

While I was trying to back up my iPhone's data since I had to visit a local Genius Bar for a repair, I was prompted to install v3.1 of iPhone's flashcode. I believe this fixes that recent SMS vulnerability, but I could've sworn I already installed v3.1. I also had to update to the latest iTunes version, but I don't normally care too much about iTunes functionality, so I don't know what version is new and what functions and fixes apply.

Also, since I was at the Apple Store in Fair Oaks, VA, I bought the Family Pack of Snow Leopard. I installed it on my Macbook first and will do my wife's at a later time. I've not noticed any massive differences yet, but I only installed it last night (at 12AM). As a note, I don't believe this version will install on my PowerMac...it is for Intel CPUs only.


The visit to the Genius Bar wasn't all that stellar. The service was great, technical-wise, but my appointment was at 7:50PM. I wasn't seen until 8:30. My name wasn't called the whole time but I was showing as the next person to be seen. People kept coming in without appointments and just asking for adhoc help. I've no idea why someone wasn't telling those without appointments that they couldn't be helped because there was an established waiting list. The topper is that they called someone's name from the list (at 8:30PM) that was after me (and he wasn't even there...I guess he got tired of waiting)...I was like, WTF, I've been here the whole time and you're acting like I'm not even here. Then they immediately started to help someone that wasn't on the list and I had to yell that I'd been waiting 30 minutes without anyone calling my name.

Apple sent me a customer survey form and I informed them of these issues....wasted effort, maybe?

They did fix my phone, though. I had an issue with bubbles that I may have already reported on this blog already. Bubbles under the screen. I noticed this maybe 2-3 months ago. When I initially noticed the bubbles, there weren't all that many (4-5). When I checked earlier this week, there were 11. The Genius asked me if I'd been leaving my phone in the car. I told her that I work in an office environment and that my phone was always with me. They replaced the glass within 5 minutes. I didn't know the iPhone was modular in nature. I was assuming I'd get a new phone (LOL!). I'm just glad I got the issue fixed and hope it is not a repeat issue, as I've only had the phone a year.

[EDIT: The store manager called me today. I sort of expected it since they sent me a survey and asked if they could contact me for a verbal follow-up. I explained what happened and he apologized. I told him that I know things get busy and I also have similar experiences at work, but that a half-hour wait for a 5 minute fix was borderline unacceptable. He was also surprised no one was calling out names of the appointment holders. Hopefully he'll have a chat with his team and get things better organized. This is the second time I've had issues with that particular store. Last time it was them holding my Macbook for an excessive amount of time. Maybe I'll go to the Reston store next time...[9/14/2009]]

Got my Macbook back! Dude, I got a Dell!

I took my Macbook to the local Genius bar last Wed. They replaced the magsafe cord and kept it for a few days to replace the 'palm rest'. All covered under warranty! The only thing is, I lost my MacStyle in the process...perfect time to get another, though!

The Genius really dug my MacStyle and asked me a lot of questions. He said he saw them on the web but that mine was the first he'd seen in real life. He asked how hard it was to install and remove. He said that it really looked sharp and wanted to get a few for the Geniuses at the bar. I thought that was really cool.

Another thing: The Genius said that the repair would be two days. I gave it to them Wed evening. He said that they'd a lot of repairs to do, due to Spring break and college students, but that they'd give me a call around Friday-Saturday. I never got a call. I figured they were busy so I gave them a bit more time. I was off on Monday and wanted to see if they were done (I don't have a lot of time off to do this sort of stuff), so I called. The lady who answered asked if I'd gotten a call from them and I said 'no'. She said that if they hadn't called me, it more than likely wasn't done. I told her that they'd had it since Wed and that it was Monday...that was more than enough time to get it done. She went in the back of the store and checked...came back and said that it was ready to pick up. WTF. She makes a smart comment saying that they'd have called me if it was complete, then 2 minutes later says that it is done. I was a bit pissed. Why? They told me it would be done, gave me an estimated date, I went out of my way to not hassle them when that estimated date expired and got no call from them. I don't understand how or why she made it seem like I was badgering her store. This is exactly why I don't always like dealing with service-related issues...this is also why I typically buy my own parts and fix my own stuff...I hate depending on people with the heads up their anuses. A simple call would've been nice...I guess they were that busy. I understand that, but don't understand the attitude after waiting 2 more days than their estimated time. I should've been very vocal about this.

Oh yeah, I got a Dell Mini 9. I almost returned it so that I could order an Asus 10". I decided to stick with the Dell, though. Awesome machine. I can live with the non-standard keyboard. It has Ubuntu installed (Dell build), has a 32GB solid-state drive, and a 1.3MP webcam, otherwise its standard. I'd like to add another gig of RAM but the 1GB it currently has isn't giving me issues.

A lot of Dell Mini owners are installing OS X on their Minis. I'm not to that point yet. I did try to make my Ubuntu look like OS X but have to run Compiz in order to do it...that's a deal-breaker, as Compiz makes the unit lag a bit (moving scroll bar and such).

Basically, there's not much I don't like about this machine. I really like the fact that it doesn't make any noise (no fan). It gets warm but not as warm as my Macbook. About the only thing I don't like is the funkily-mapped keys (like the ' and | keys: I have to use key combinations to use those characters, which slows me down considerably when in CLI). Another issue I've seen is that I can't shell into some of my machines from the Dell. When I experience this issue, I immediately go to my Mac and try the same thing and it works fine. Note that this is not an SSH client or server issue. Looking at the SSH client debug logs, I don't see anything glaring. Looking at the remote machine's auth logs, I see authentications. Weird. It may be an issue with the wifi card. I do plan on replacing the stock mini-PC card with a card supported openly (it has a Broadcom card that works but I prefer something open).

I may look into doing a dual-boot of Ubuntu and OS X in the near future.

And I do plan on reconnecting my G4 Powermac again soon (so I can use it to serve and perform backups).