Fitbit - Replacement on the Way; Fitbit Support is Iffy

I've been without a functional Fitbit Sense since mid-July.  It is currently the end of September.  I'm only now getting a replacement.

I paid a good deal of money for this smart watch.  No, it's not an Apple Watch or Garmin product, but damn...since when is $200+ not a decent chunk of change?  I think most folks have lost their money sense nowadays.

If I'm paying that much for a product, I expect it to last more than 8 months.  I didn't get through 365 days before the watch stopped functioning.

The replacement watch will be at my door next week (Oct 5).  That's very close to 3 months wait time.  Granted, I didn't immediately escalate the issue to Fitbit, as I kept troubleshooting the issue, because I kept seeing Fitbit support posts making recommendations and I kept trying different solutions (none of them worked).

Fitbit support was extremely slow in all parts of the return process, almost as if they were reluctant to address the issue and were intentionally slowing the pace of things.  Even after they had received my watch (they wanted me to return it to them, and I did), they held onto it for close to two weeks before notifying me that they've initiated the replacement process.  I don't understand why it would take that long to assess a replacement for a watch that is locked to the bootup screen.  What part of this process would warrant two weeks of process time?  Yeah, we're still experiencing the negative affects of COVID-19 - I get that, but damn...

I'm very tempted to sell the replacement watch.  I no longer want it...what's to prevent the replacement from exhibiting the same issue?  I'm dreading trying to sell this thing, though - it's going to be a pain in the ass and I'll end up losing money in the process, since the Sense 2 was recently released.

I'm soooo tired of buying smart watches that aren't dependable.  I'll probably keep the Sense but only buy top-end smart watches from now on.  I know for a fact that Apple wouldn't have taken almost 3 months to replace a broken Apple Watch.  Even Samsung has better support than that (but that's not saying I'll buy another Samsung watch, either).